FAQ (old)

What is your processing time?

The time needed to prepare an order for shipping varies some by item, but you can expect most orders to ship within 1-3 business days. Custom items may take up to 4 days.

 

How long does shipping take?

Shipping times will vary depending on which shipping option you choose at checkout but general guidelines are below.

 
United States:
First Class Mail: 3-5 business days
Priority Mail: 1-3 business days
Express Mail: 1-2 business days
Canada: 5-10 business days
Europe: 7-14 business days
Australia, New Zealand and Oceania: 10-14 business days
 
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, potential delays in the postal system and the performance of the each shipping carrier.

 

For international orders, buyers are responsible for any customs and import taxes that may apply. Unfortunately we cannot predict or control delays due to customs nor provide estimates for taxes/duties that may or may not be levied by the destination country.  

 

Do you accept returns and exchanges?

RETURNS
We gladly accept returns within 30 days of purchase. For dated items (planners, calendars) we ask you return the item within 21 days. To be eligible for a return, your item must be in its original packaging and in unused, new condition.

Non-returnable items:

• Customized Items
• Items that have been used or are not in their original packaging

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

EXCHANGES
We only replace items if they are defective or damaged. If you your order arrived damaged or defective, please contact us for assistance. 

SHIPPING
To complete your return, please provide your order number or receipt from FavoriteStory.co and mail the item to Favorite Story, P.O. Box 2341, Danville California US 94526.

Shipping costs are non-refundable and will not be included in your refund. Buyers are responsible for return shipping costs.

You may want to consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee delivery of your returned item.

 

Do you offer wholesale pricing?

Yes! We welcome brick and mortar retailers as well as online retailers with their own websites and dedicated shopping carts. Reselling on online marketplaces (i.e. Etsy, Ebay, Amazon) is not permitted.